Return and Exchanges

At Probundle.lightbio.io ("Probundle," "we," "us," or "our"), we strive to ensure you’re satisfied with your digital product purchases. Since our products are digital and delivered electronically, returns and exchanges work differently than with physical goods. This Return and Exchanges Policy outlines our approach to refunds, exchanges, and resolving issues with your purchases.

1. Nature of Digital Products

Digital products (e.g., templates, software, design assets) are non-tangible and delivered instantly upon purchase. Once a product is downloaded or accessed, it cannot be returned in the traditional sense due to its digital nature.

2. Refund Policy

General Policy: Due to the non-returnable nature of digital products, all sales are final unless otherwise specified in the product listing or required by applicable law.
Exceptions for Refunds:
- Non-Delivery: If you do not receive your digital product due to a technical issue (e.g., broken download link or failure to receive access instructions), we will either provide access or issue a full refund.
- Defective Products: If a product is defective (e.g., corrupted files or unusable as described), we will work to provide a corrected version or offer a refund at our discretion.
Request Process: To request a refund, contact us at support@lightbio.io within 7 days of purchase, including your order number and a description of the issue. We’ll review your request and respond within 24-48 hours.

3. Exchanges

No Direct Exchanges: Due to the digital nature of our products, we do not offer direct exchanges for different products. If you accidentally purchase the wrong product, please contact us at support@lightbio.io, and we’ll review your case to determine if an alternative solution (e.g., store credit or refund) is possible, subject to our discretion.
Incorrect Product Delivered: If you receive access to the wrong product due to an error on our end, we will provide the correct product at no additional cost.

4. Non-Refundable Circumstances

Refunds or exchanges will not be provided for:

Change of mind or dissatisfaction with a product that functions as described.
Failure to meet system requirements (e.g., incompatible software or hardware). Please review product descriptions and requirements before purchasing.
Products downloaded or accessed successfully, unless defective.

5. How to Request Support

If you experience issues with a product:

Check the product description to ensure compatibility with your device or software.
Verify your account and email (including spam/junk folders) for access instructions or download links.
Contact our support team at support@lightbio.io with your order number and details of the issue. We’re here to help resolve problems quickly.

6. Consumer Rights

This policy does not affect your statutory consumer rights under applicable laws. If local regulations provide additional protections, you may be entitled to remedies beyond those outlined here.

7. Contact Us

If you have questions about our Return and Exchanges Policy or need assistance with a purchase, please reach out to us at support@lightbio.io. We’re committed to making your experience with Probundle smooth and satisfying.

Effective Date: June 20, 2025